Foster Fuels
  • 24-Aug-2022 to Until Filled (EST)
  • Brookneal, VA, USA
  • Full Time


About Foster Fuels

Foster Fuels is a multi-award-winning, diversified business competing on a local, national, and international level. A family-run business since 1921 providing residential, commercial, agricultural, transport, and emergency fuel service, our "say yes" culture has led to the development of industry-leading innovations and techniques that are unsurpassed.

Our mission is to exceed all expectations of a fuel company by redefining industry standards and pushing the limits of performance in innovation. We anticipate and fulfill evolving customer needs as we strive to provide superior quality service, products, and experience. We maintain an affirming environment with a "say yes" attitude anchored in honesty and respect. We are more than a fuel provider; we are Foster Fuels.

Foster Fuels is searching for a professional Customer Service Representative who is committed, courteous, knowledgeable, and hard working. Customer service, safety, dependability, punctuality are top priorities for Foster Fuels employees. The Mission Critical Customer Service Representative is the face of Foster Fuels in working with Commercial and Government Customers to ensure they receive fuel purchases at the best price with the best service.

Duties and Responsibilities:

  • Answer phone calls and emails in a timely manner with the utmost courtesy and professional demeanor to respond to customer inquiries regarding service, pricing and delivery schedules
  • Schedule fuel deliveries to commercial and government customers per their request, schedules are made internally
    with dispatch or externally with subcontractors
  • Contact Subcontractors to obtain pricing and delivery schedules to meet customer's needs. Place orders for customers
    according to best price/ delivery available
  • Maintain and update annually State Licenses, i.e., State Tax, Fuel Distribution Licenses, Motor Fuel Licenses, etc.
  • Maintain Certificates of Insurance for each Sub-Contractor
  • Complete Customer bids as requested and responded in a timely manner to ensure Foster Fuels obtains the contract

Required Skills:

  • Minimum one year of previous Customer Service Experience in a corporate environment
  • Candidates must demonstrate sharp intellect, a sense of urgency, respected interpersonal skills, initiative and sense of urgency in the approach to accomplishing their work
  • Must be willing to work as a team and share responsibility to obtain goals
  • High school graduate or equivalent
  • Must demonstrate flexibility and accountability to work in a constantly changing environment
  • Ability to multi-task and work in a fast paced environment while being detail oriented with strong analytical skills
  • Excellent interpersonal skills, verbal and written communication skills
  • Must be proficient in Microsoft Office Suite, Word, Excel, Outlook

Preferred Skills:

  • Associates Degree or higher
  • Contract Administration experience.
  • Fuel Industry Experience in a high volume high pressure environment
  • Experience using Salesforce or Cargas software

Other Comments:

  • Physical Requirements: Light lifting, sitting, standing, bending, squatting, computing

Benefits:

  • 401k matching
  • Health Insurance
  • Dental/Vision Insurance
  • Paid Time Off
  • STD/LTD
  • Voluntary Life Insurance
  • Holiday Pay
  • Uniform Allowance

Schedule:

  • Monday to Friday
  • Occasional Overtime requirements during storm and reefer season
Foster Fuels
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